Refund policy

Vosper Watch Co

We aim to accurately describe and represent every watch we sell. Please review the product listing carefully before purchasing.

Change of Mind

We do not offer refunds or returns for change-of-mind purchases.

Pre-Owned Watches

Pre-owned watches may show signs of wear consistent with age and use. Significant known condition issues, included accessories and available servicing information will be disclosed before sale.

Faulty Items

If your watch arrives with an undisclosed fault, damage or is not as described, please contact samuel@vosperwatchco.com.au, within 48 hours of delivery.

Nothing in this policy excludes your rights or remedies under Australian Consumer Law.

Deposits

Deposits are either $500 or 10% of the watches value whichever is highest. Deposits are non-refundable where a customer requests a watch to be held or removed from sale.

Trades

Trade values are assessed at wholesale market rates and agreed before completing the transaction.

Order Verification

For fraud prevention and customer protection, we may request identity or payment verification before dispatch. Orders that cannot be satisfactorily verified may be cancelled and refunded in full.